Lease-End Management
Lease-End Management: Staying "On Top" of the Wave
Leased vehicles represent a significant portion of annual vehicle sales, typically accounting for 20-30%. As these vehicles return to the market each year, they can affect overall supply and demand dynamics. With wholesale prices often lower than anticipated, lease finance companies face challenges in managing lease-end processes and mitigating losses stemming from declining residual values.
EndTrust Lease-End Services: Navigating the Challenges
Founded by industry veteran Jim Calvert, EndTrust Lease-End Services leverages his extensive experience from Mercedes Benz Credit, he and another Lease-End Services expert Don Porter, pioneered the first U.S.-based lease-end management process. Their expertise now serves not only their own lease portfolio but also provides outsourcing solutions for other lenders and fleet companies.
Conclusion
As the market for leased vehicles continues to evolve, EndTrust Lease-End Services stands ready to assist lease finance companies in navigating these challenges. By implementing robust strategies and leveraging advanced technology, EndTrust helps clients maximize value and maintain a competitive edge in a shifting landscape.
Proactive Scrub
A thorough validation of customer data to ensure accurate contact information, enabling effective communication and outreach.
Portfolio Analysis
Utilizing proprietary vehicle data analysis tools, EndTrust identifies potential residual loss exposure as well as equity opportunities for clients.
Lease Maturity Management System
A dedicated system designed for comprehensive management of lease-end customer interactions, enhancing client experience and efficiency.
Proactive Call Campaigns
Communication strategies involving both letters and calls initiated up to 120 days before lease maturity, ensuring timely reminders and guidance for lessees.
Insurance Tracking
Part of EndTrust's "Total Lease-End Management" service, ensuring that vehicles are adequately covered throughout the lease term.
Pre Turn-In Vehicle Inspection
Included in the "Total Lease-End Management" package, these inspections help assess vehicle condition before return, reducing unexpected charges.
Custom Strategies for Lease Customers
Tailored approaches for customers interested in purchasing or financing their next vehicle, offering various financing and warranty options.
Dedicated Call Center
Located in Bedford, TX, EndTrust's call center spans 44,000 sq ft and features a team of lease-end sales consultants trained to provide trusted advice and support.
End-of-Term Billing and Collections
Efficient management of mileage and wear-and-tear charges for customers returning vehicles, streamlining the final steps of the leasing process.
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Proactive Scrub
A thorough validation of customer data to ensure accurate contact information, enabling effective communication and outreach.
Portfolio Analysis
Utilizing proprietary vehicle data analysis tools, EndTrust identifies potential residual loss exposure as well as equity opportunities for clients.
Lease Maturity Management System
A dedicated system designed for comprehensive management of lease-end customer interactions, enhancing client experience and efficiency.
Proactive Call Campaigns
Communication strategies involving both letters and calls initiated up to 120 days before lease maturity, ensuring timely reminders and guidance for lessees.
Insurance Tracking
Part of EndTrust's "Total Lease-End Management" service, ensuring that vehicles are adequately covered throughout the lease term.
Pre Turn-In Vehicle Inspection
Included in the "Total Lease-End Management" package, these inspections help assess vehicle condition before return, reducing unexpected charges.
Custom Strategies for Lease Customers
Tailored approaches for customers interested in purchasing or financing their next vehicle, offering various financing and warranty options.
Dedicated Call Center
Located in Bedford, TX, EndTrust's call center spans 44,000 sq ft and features a team of lease-end sales consultants trained to provide trusted advice and support.
End-of-Term Billing and Collections
Efficient management of mileage and wear-and-tear charges for customers returning vehicles, streamlining the final steps of the leasing process.